Terms of Service

01 The Agreement

These Terms of Service (the "Terms") form a binding agreement between you (the "Customer") and WEB rješenja d.o.o., a company incorporated in Croatia (OIB 97669668809), registered office in Zagreb, operating the Nebion hosting platform (the "Operator", "we", "us").

By creating an account, deploying a Project, or using any part of the Nebion platform (the "Service"), you accept these Terms. If you do not agree, do not use the Service.

If you accept on behalf of an organisation, you confirm you have authority to bind that organisation, and "Customer" includes that organisation.

02 The Service

Nebion provides managed hosting infrastructure including, depending on the plan: compute, content delivery (Edge), security (Shield), object storage, and video delivery (Stream).

The Service is offered on a subscription basis through tiered plans, with optional usage-based add-ons (e.g. CDN egress, Storage volume). Plan resources, included features, and prices are described on the pricing page and form part of the Agreement.

Beta and preview features

Features marked "Beta", "Preview", or similar are provided as-is, may change without notice, and are excluded from any service-level commitments.

03 Your Account

You are responsible for keeping your credentials confidential and for all activity that occurs under your account. Notify us promptly at hello@ws.agency if you suspect unauthorised access.

You must provide accurate billing and contact information and keep it current. You must be at least 18 years old (or the age of majority in your jurisdiction) to enter into these Terms.

04 Fees, Billing & Taxes

Subscription fees are billed in advance on a monthly or annual cycle, depending on plan. Usage-based fees (e.g. egress beyond included quota, Storage above plan allocation) are billed monthly in arrears.

All amounts are stated in EUR and exclude VAT and similar taxes. Where applicable, taxes are added at the rate prevailing in the Customer's jurisdiction.

Invoices are due on issue. Unpaid invoices accrue interest at the EU statutory commercial rate from the due date until paid.

We may suspend the Service after written notice for invoices unpaid for 14 days or more. We may terminate for invoices unpaid for 30 days or more, without prejudice to claims for outstanding amounts.

05 Acceptable Use

Use of the Service is also governed by the Acceptable Use Policy. You agree not to use the Service to host or transmit content or conduct that violates that policy or applicable law.

We may, on a reasonable basis and after notice where practical, suspend or remove content that materially breaches the AUP, exposes us or other users to risk, or violates applicable law.

06 Customer Data & Privacy

You retain all rights to data you submit to the Service ("Customer Data"). You grant us a limited licence to host, process, and transmit Customer Data solely as necessary to provide the Service.

Where we process personal data on your behalf, we do so as processor under the Data Processing Agreement, which forms part of these Terms by reference.

Our processing of personal data we collect about you as Customer is governed by the Privacy Policy.

07 Service Levels

Production-tier plans are subject to the Service Level Agreement, which describes uptime targets, calculation, exclusions, and service credits as the sole and exclusive remedy for downtime.

Development and shared-tier plans are not covered by the SLA.

08 Intellectual Property

The Service, including software, documentation, and brand assets, is and remains our property or that of our licensors. We grant you a non-exclusive, non-transferable right to use the Service during the term of the Agreement.

You may not reverse engineer, resell, or sublicense the control plane, except where the agency reseller terms (separately agreed) explicitly permit.

09 Warranties & Disclaimers

We warrant that the Service will perform materially in accordance with its documentation. To the maximum extent permitted by law, no other warranties, express or implied, apply.

Beta features, third-party integrations, and the open Internet itself are excluded from any warranty.

10 Limitation of Liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages, or for lost profits, revenue, data, or goodwill, arising out of or in connection with the Agreement.

Each party's aggregate liability for direct damages in any 12-month period is limited to the fees paid by the Customer for the Service in the 12 months preceding the event giving rise to liability.

Nothing in these Terms limits liability for fraud, wilful misconduct, or any other liability that cannot be excluded under applicable law.

11 Term & Termination

The Agreement starts when you accept these Terms and continues until terminated. Either party may terminate for convenience at the end of the current billing cycle by cancelling in the dashboard or in writing.

Either party may terminate immediately for material breach not cured within 14 days of written notice, or for the other party's insolvency.

On termination, your access ends and we may delete Customer Data after a 14-day grace period. You may export data during the grace period using standard tools (CLI, API, Storage S3-compatible endpoints).

12 Changes to these Terms

We may update these Terms from time to time. Material changes will be notified at least 30 days in advance by email or in-product notice. Continued use after the effective date constitutes acceptance.

If you do not agree to a change, you may terminate before the effective date with prorated refund of prepaid unused fees.

13 General

Governing law and jurisdiction

The Agreement is governed by the laws of the European Union and the laws applicable at the Operator's place of establishment, without regard to conflict-of-laws rules.

Force majeure

Neither party is liable for failure or delay caused by events beyond its reasonable control, including natural disasters, war, governmental action, or third-party network failures.

Assignment

You may not assign the Agreement without our prior written consent. We may assign it to an affiliate or successor.

Entire agreement

These Terms, together with the AUP, DPA, SLA, Privacy Policy, and any order form, constitute the entire agreement between the parties.

Contact

Questions about these Terms: hello@ws.agency .